Frequently Asked Questions

Everything you need to know about Ask Grace — the safe, simple AI companion for seniors.

Safety & Trust

Is Ask Grace safe for seniors?

Yes. Ask Grace is specifically designed with safety guardrails for seniors. Grace never diagnoses medical conditions, never recommends medications, never gives financial advice, and always reminds users to consult a professional. Every response is filtered through safety checks.

Does Ask Grace give medical advice?

No. Grace shares general wellness tips but always says "please talk to your doctor" for medical questions. She never diagnoses conditions, prescribes medications, or interprets lab results. Grace is a companion, not a healthcare provider.

Can Ask Grace detect scams?

Yes. Ask Grace automatically detects common scams targeting seniors including IRS scam calls, fake prize notifications, tech support fraud, grandchild emergency scams, and romance scams. When Grace detects a potential scam, she immediately warns the user and provides the FTC reporting number (1-877-382-4357).

Is my information private?

Yes. Your conversations are private. Ask Grace does not sell your personal information. Your data is protected with bank-level security and only you can access your account. We never share conversation content with advertisers. Read our full Privacy Policy.

Can my family see my conversations?

No. Your conversations are private to your account. No one else can access them. In the future, we plan to offer optional family sharing features, but only with your explicit permission.

How It Works

Is Ask Grace free?

Yes. Ask Grace is free to use with no credit card required. You can start chatting immediately. We offer optional premium features for those who want more, but the core experience is always free.

Do I need to download an app?

No. Ask Grace works in your phone or tablet's web browser at app.askgrace.org. You can also add it to your home screen for easy access — it works just like an app without the download.

What can I ask Grace about?

You can ask Grace about anything — recipes, trivia, help writing a letter, how to video call family, health questions, scam concerns, daily tips, or just friendly conversation. Grace is a knowledgeable companion, not a restricted FAQ bot. For health, financial, and legal topics, she always adds a reminder to check with a professional.

I'm not good with technology. Can I still use it?

Absolutely. Ask Grace was designed specifically for people who find technology challenging. The text is large and adjustable, the buttons are big, and you can talk to Grace using your voice instead of typing. The interface is simple with just three tabs: Home, Chat, and Reminders.

Features

What if there's an emergency?

Ask Grace has a built-in emergency button that connects you to family or 911. Hold the emergency bar for 1.5 seconds to activate it. Grace also detects urgent language in messages and guides users to get help immediately. You can add up to 5 emergency contacts in Settings.

How do reminders work?

The Reminders tab lets you create simple checklist reminders for medications, appointments, and calls to family. You can add, check off, and remove reminders. Your reminders are saved to your account so they're always there when you open the app.

Can I change the text size?

Yes. Go to Settings (the gear icon in the top right) and choose from four text sizes: small, medium, large, or extra-large. The change applies instantly across the entire app.

How Grace Compares

How is Ask Grace different from ChatGPT?

ChatGPT is designed for everyone and has no built-in safety guardrails for seniors. Ask Grace is specifically built for adults 65+ with:

Can I set up Ask Grace for my parent?

Yes. It takes about two minutes. Visit app.askgrace.org, create an account for your parent, add your phone number as the emergency contact, adjust the text size, and they're set. Grace becomes a safe, helpful companion available 24/7.

Ready to Try Grace?

Free to use. No download needed. No credit card required.

Start Chatting with Grace →